frequently asked questions
We have gathered some of our frequently asked questions which should provide plenty of information relating to common queries. Should you have any question that is not answered here, please do not hesitate to contact us on 01435 865 559.
The best way to get in touch is to call us on 01435 865 559. You can also email us enquries@jmbinsurance.co.uk
We are fortunate to work with a panel of insurers. This does include companies who are on the UBER approved list. If you require any further details, please contact our team who will be able to assist.
Please contact our friendly team, who will be happy to talk through the quotation options available to you.
Your friend simply needs to provide your full name at the initial point of contact. Should they choose to insure with us, you will receive £35.00! Terms & Conditions apply, so please see our Refer a Friend Page for further details.
Yes – Whilst we only offer annual policies, we do have finance options available to you. This includes a direct debit option through our finance partners. Please contact us to discuss your options.
Unfortunately, not. However, if you contact our office, one of our team members will be more than happy to help.
Even if you’re not going to make a claim, please give us a call to let us know what has happened. With all and any claims, speed is of the essence, so please try and react quickly post-loss.
In the event of an accident please call our accident management team at Sovereign on 0333 103 7277.
View our making a claim page for list of what to do at the scene of an accident.
Cancellation should be requested in writing, by either email or post. Please include your full name, the date you wish to cancel and the reason for cancellation. Please contact us on 01435 865 559 to discuss your options or to get a cancellation quote.
Please note we cannot backdate a cancellation.
We aim to provide our clients with the highest service level possible. On rare occasions, however, we recognise that things can go wrong. We seek to place our clients at the heart of our business and consider complaints as an opportunity to make improvements.
In the first instance, please contact our office on 01435 865 559, to see if we can resolve your complaint.
If we are unable to resolve your complaint, please address your complaint, and any subsequent queries you may have in connection with the complaint, to the Head of Compliance.
Contact details are as follows:
Head of Compliance
1 Windsor Business Centre
Crown Drive
Heathfield
East Sussex
TN21 8FP
On single vehicle insurance, we normally offer cover for up to four named drivers. For policies with more than one vehicle, we have insurers that may offer cover for ‘any authorised driver’.
Wedding car insurance is flexible and caters for many types of vehicles. This includes classic cars, American muscle cars, exotic cars, luxury cars and even custom vehicles. If you have something a little different, just get in touch.
Yes, we work with leading providers for wedding car insurance and offer flexible competitive policies. This includes cover for fleets and caters for a whole range of vehicle types.
Yes, absolutely. Our minibus products cover a wide variety of options including sports clubs, churches and schools. Our expert team will always take the time to understand your requirements and find the most appropriate policy for you. Please call one of our expert team for a quote on 01435 865559.
If you deal with members of the public, it is important to consider public liability cover. Should you accidently damage property or injure a member of the public carrying out your job you need to be protected against claims. Various levels of cover from £1m to £10m are available depending on your requirements.
Yes. We offer flexible breakdown cover from specialist providers that covers a wide range of commercial vehicles. Cover can be extended to include home start as well as traditional roadside recovery. Please call one of our expert team for a quote – 01435 865559.
Possibly – most insurers offer some level of cover or the option to extend cover. Due to the differing cover between products, please call us prior to any trip to discuss your options.
Please contact our sister company RS Risk Solutions who specialise in placing commercial insurances.
RS Risk Solutions – Risk Management Insurance Broker
01342 580 106